Health Insurance Benefits Services

The City of Conway, Arkansas, is seeking comprehensive employee group health insurance coverage for its eligible employees, retirees, and dependents. The agency requires proposals for both fully insured and self-funded plan options to determine the most cost-effective and sustainable solution. The selected provider must deliver high-quality health benefits, comprehensive provider networks, strong administrative support, and proactive wellness and disease management programs. The scope of work includes providing mental health and substance abuse benefits alongside standard medical coverage. Bidders must develop a comprehensive member services plan outlining all support and communication services available to covered individuals. The agency also requires a detailed description of available wellness and disease management services, as well as robust administrative services. The requested health insurance solution must feature secure, real-time electronic transmission of accurate and complete eligibility, claims, and enrollment data. The agency requires customer relationship management system capabilities, including enrollment tracking, claims and benefits history, member communication tools, and service workflow management. The performance of this contract will occur offsite. Only organizations based in the United States are eligible to submit proposals for this opportunity. Bidders must submit all questions regarding this procurement no later than July 3, 2026. The agency will accept digital responses submitted via email or through their online portal. The resulting contract will cover a performance period of one year, and the agency is currently seeking proposals to determine the budget.