Fraud, Waste and Abuse Hotline Services

The agency is seeking fraud, waste, and abuse hotline services. This service will allow employees, vendors, and residents to anonymously report wrongdoing related to county activities. The solution must include a toll-free telephone hotline, an internet-based reporting platform, and an integrated case management system. The case management system will support secure tracking, monitoring, and resolution of all submitted reports. Live operators will provide complainants with a username, password, and unique case number for reviewing and posting messages related to their complaint. The service provider will supply and maintain the toll-free hotline number, including customized greetings approved by the county. Representatives must be fluent in English, Spanish, and certain Asian languages predominant in the county. The case management system will offer role-based access for program administrators, viewers, and incident investigators. The system will generate and deliver electronic notifications of all new complaints to the county system administrator within three hours of case creation. It will allow for broad designation and customization of case types, including fraud, waste, abuse, equal opportunity office matters, and personnel issues. The system will automatically assign a systematic and serialized case number to each new complaint. Real-time case status tracking will be available, at a minimum reflecting cases as open or closed. The system will also enable county system administrators to link related complaints that are similar in nature. Eligibility requires services to be performed onshore within the USA only. The performance of the work will be offsite. All questions must be submitted no later than July 21, 2026. A contract period will be for four years. Responses can be submitted digitally via email or online. The agency is looking for proposals.