365x24x7 Telephone Answering Services

The agency is seeking 365x24x7 telephone answering services for up to two telephone lines. The primary objective is to quickly and professionally triage and dispatch all calls received from staff and tenants. The service will support residents and partners in approximately 1801 units who submit service requests for their units before or after hours, or for emergencies during office hours when office staff cannot be reached. The answering service shall instruct callers to call back the next business day during working hours. The average number of calls answered in the last four months is 563, with an average of 750 inbound calls handled per month. Eligibility requires an onshore, USA-only organization. Performance of the work will be offsite. All questions must be submitted no later than July 23, 2026. The agency is looking for proposals.