After-Hours Answering Services

The agency is seeking after-hours answering services. All phone calls received after hours must be handled promptly and forwarded via text or phone call to the attending physician or APON. The service requires 100% of after-hours calls to be answered by a live operator. The agency requires multilingual live operators who can utilize auxiliary aides and services, including TTYs and all forms of FCC-approved telecommunications relay systems. Operators are expected to answer calls within one minute, triage, and route them correctly, recognizing that call volume varies by department and day, with peaks occurring on weekends. Eligibility is restricted to onshore organizations located within the USA. The performance of the work will be conducted offsite. The contract period will be for one year. The agency is looking for proposals. All questions must be submitted no later than July 28, 2026. Responses can be submitted digitally via email or online.