After-Hours Answering Services

The agency is seeking a vendor to provide comprehensive answering services. This includes both business hours and after-hours answering services for the entirety of the agency. The agency receives approximately 6,600 after-hours calls annually, with an average call duration of four minutes, encompassing both incoming and outgoing calls. The agency requires that minutes charged are only for the successful bidder's agent's on-air phone time. A toll-free telephone number is required for call forwarding if the contractor's number is long distance. The after-hours answering services must be performed during all weeknights from 4:30 PM CST to 8:00 AM CST on Mondays, Tuesdays, Wednesdays, and Thursdays. Services are also required for all weekends, starting at 4:30 PM CST on Fridays until 8:00 AM CST on Mondays. Performance of the work will be offsite. Eligibility is restricted to onshore, US organizations only. All questions must be submitted no later than August 3, 2026. The agency is looking for proposals. Responses can be submitted digitally via email or online.