Telephone Answering Service

The agency is seeking a telephone answering service to handle incoming calls. The service is required to cover specific hours: Monday through Friday from 8:00 a.m. to 5:00 p.m., during the lunch hour from 12:00 p.m. to 1:00 p.m. weekdays, after hours from 5:00 p.m. to 9:00 a.m. weekdays, and 24 hours a day on Saturdays, Sundays, and holidays. The service must answer calls within four rings or provide a recorded message identifying itself as the answering service. Operators will record specific caller information on a log. This includes the caller's name, physical address with unit number, telephone number, date and time of the call, a brief description of the business matter or emergency, the exact location of the problem, permission to enter the unit if no one is home, presence of pets, and the name of the dispatched maintenance person. All applicable calls will be documented. The performance of the work will be conducted offsite. Bidders must be an onshore, USA-only organization. The agency is looking for proposals and has not specified a budget.