Pet Insurance Service

The government authority in Oakland, CA, requires a vendor to provide and administer a comprehensive, competitively priced, employee-paid pet insurance program. The buyer seeks flexible plan options that cover pet-related accidents, illnesses, and eligible veterinary care, featuring defined benefits, pricing, discount structures, underwriting terms, exclusions, waiting periods, and condition treatments. The selected supplier must offer intuitive tools for employees and retirees to get quotes, enroll pets, manage coverage, submit claims, and access customer service. Program administration requires enrollment support, claims assistance, responsive customer service, dedicated account management, issue resolution, and escalation procedures. Eligible vendors must be a USA organization, and all work will occur offsite. The program operates as a direct-pay benefit where participants pay the supplier directly instead of using payroll deductions. The buyer expects proposals to define the budget for a five-year contract period. Key dates include a pre-bid conference on August 26, 2026, and a final question submission deadline of August 28, 2026.