Payment Processing Services

The buyer requires payment processing services to support its customer service department for accepting utility, connection charge, estoppel, and other payments. The scope demands an administrative portal, a standard and mobile-friendly web payment system with guest options, automatic payment capabilities, an Interactive Voice Response telephone system, and an agency walk-in payment device featuring tap-to-pay technology. The solution must support multiple accounts, varied payment methods, transaction adjustments, configurable payment limits across all channels, transaction coding, and bank reconciliation reporting. The buyer limits eligibility to US organizations and requires offsite work performance. Bidders may submit responses digitally via email or online. The buyer is looking for proposals regarding the budget. Vendors must submit all questions no later than September 2, 2026.