Customer Experience Training Program Service

The government authority in Houston, TX requires a vendor to provide a comprehensive customer experience training program service grounded in cultural humility, bias-aware communication, effective language access, and concierge-quality touches. The buyer needs the selected vendor to design training courses for staff and supervisors, conduct pre-training baseline assessments, deliver hybrid training sessions, create training materials and job aids, conduct post-training evaluations with aggregate reporting, and offer optional follow-up support. The buyer accepts proposals only from USA organizations. The work will occur onsite and offsite. Vendors may submit responses digitally via email or online, and the buyer seeks budget proposals. Vendors must submit all questions no later than October 8, 2026.