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Cloud-Based Comprehensive 911 Pre-Employment Testing Software

North CarolinaNorth Carolina, USADue Friday, November 13, 2026
Client
North Carolina
RFP Number
SW-120864
Posted
10/17/2026
Category
Software, System and Application
Budget
Looking for Proposals
NAICS
—
Set-aside
—
Contact
—

Description

AI Generated

The buyer requires a vendor to provide a cloud-based comprehensive 911 pre-employment testing software platform to evaluate Public Safety Telecommunicator candidates. The software must reliably measure job-related cognitive, technical, and situational skills for 911 call-taking and dispatch roles, including map reading, spatial orientation, and computerized data entry accuracy. It may also include optional promotional testing capabilities for strategic decision-making, written and oral communication, and performance under stress. Only onshore USA organizations are eligible to bid for this opportunity. The vendor will perform all work offsite. Interested applicants must submit all questions no later than October 30, 2026. The buyer is currently seeking proposals, though the text does not state specific budget amounts, application submission deadlines, or proposal evaluation criteria.

Key solicitation details

AI-extracted from PreEmploymentRFP.pdf. Confirm against the original documents before bidding.

The City of Raleigh Emergency Communications Center is soliciting proposals from qualified firms to provide a cloud-based comprehensive 911 pre-employment and promotional testing software platform. The software will evaluate key competencies required for Public Safety Telecommunicator candidates, including job-related cognitive, technical, and situational skills.

Issued by
City of Raleigh
RFP Date
October 16, 2026
Deadline for Written Questions
October 30, 2026 5:00 PM
City Response to Questions
November 6, 2026
Proposal Due Date and Time
11/13/2026 no later than 5:00PM EST
Evaluation Meeting
Week 5-6 from RFP date
Selection Announced
12/01/2026
Reference Questionnaire Due
17:00 p.m. EST, 11/20/2026
How to submit
Hard copy and USB flash drive delivered by US Postal Service or other delivery services
Submission details
Address to City of Raleigh, ATTN: Daniel Ponder, 2310 Westinghouse Blvd, Raleigh, NC 27604. Submit one signed original, three signed copies, and one PDF on USB drive.
Contract term
Maximum contract term not to exceed five (5) years.
Place of performance
Offsite
Insurance and bonding
Commercial General Liability ($1,000,000 per occurrence / $2,000,000 aggregate), Automobile Liability ($1,000,000 CSL), Worker's Compensation (statutory limits), and Employer's Liability ($500,000).
Funding
2 CFR 200.318

How proposals are evaluated

Corporate Background and Experience20
Team Firm Experience10
Proposed Cost15
Interview/Demonstration (if applicable)5 points

Scope of work

  • Map reading and spatial orientation assessment
  • Reading comprehension testing
  • Typing speed and accuracy assessment including listen-and-type components
  • Computerized data entry accuracy testing
  • Dispatcher-style multi-tasking workflow simulation
  • Advanced decision-making and judgment testing
  • Oral comprehension and listening accuracy assessment
  • Basic mathematics and critical thinking testing

Minimum qualifications

  • Registered with the North Carolina Secretary of State to conduct business, if required
  • Applicable business or professional licenses and certifications
  • Onshore (USA Organization Only)

Documents to include with the bid

  • Introduction letter on official letterhead signed by authorized representative
  • Corporate Background and Experience
  • List of all similar contracts performed in past years
  • Financial statements (audited, compiled, or CPA certified statement)
  • Project understanding, timeline, and schedule of tasks
  • Team Firm, Experience and Certifications including resumes
  • Proposal Cost Form (Appendix I) in separate sealed envelope
  • Proposer Questionnaire (Appendix II)
  • Three (3) Reference Questionnaires (Appendix III)

Verify important details

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1 available fileDocuments checked

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