RFI for Tickets and Citations Management Application System

The Washington Metropolitan Area Transit Authority (WMATA) is issuing a Request for Information (RFI) to gather market research regarding available service models, staffing approaches, technical capabilities, and estimated non-binding pricing for complete lifecycle management of its tickets and citations management application system. The buyer requires a qualified vendor to provide operational, administrative, and technical support services to manage the current system, process citations and toll violations from intake through closure, validate data, automate workflows, and reduce operational backlogs offsite. Only onshore, USA-based organizations are eligible to participate, and all vendors doing business with WMATA must register in the WMATA Vendor Registration System. Interested vendors must submit questions by email to Rufus Lassiter at [email protected] no later than October 28, 2026. Final electronic PDF responses, featuring RFI0000010966 in the subject line, must be submitted to the same email address by 2:00 p.m. local time on November 11, 2026. Because this RFI is strictly for market research, WMATA will not award a contract, evaluate proposals for award, or pay for response preparation costs.