South Africa - Bus and Rail Ticketing System

The buyer requires a service provider to deliver a bus and rail ticketing system in South Africa. The requested scope includes operating a helpdesk, providing SLA-driven incident management, and executing six months of ticketing system support, maintenance, enhancements, GIS and Omni-Channel integrations, and upgrades. Additionally, the selected provider must manage monitoring, KPI reporting, disaster recovery readiness, and knowledge transfer through staff training and manuals. Only onshore organizations based in South Africa are eligible to apply for this opportunity. Applicants may submit their responses digitally by email or online, and the performance of the work will take place offsite. The buyer is currently seeking proposals to determine the budget, but the text does not specify program goals, evaluation criteria, application deadlines, question submission dates, or contract terms.