Department of the Navy Civilian Human Resources Benefit Contact Center Operations
- Client
- Department of Defense · U.S. Navy
- Solicitation No.
- —
- Posted
- 10/23/2026
- Category
- US Federal
- Budget
- —
- NAICS
- 561422
- Set-aside
- 8(a) Set-Aside (FAR 19.8)
- Contact
- Kristen Dunlow
Description
AI GeneratedThe Department of the Navy requires a contractor to provide dedicated contact center personnel, management, and operational services for the Civilian Human Resources Benefit Contact Center (HRBCC). The selected vendor will deliver a full range of support to current, separated, and prospective Navy civilian employees. Scope duties include offering technical guidance, employee entitlement advice, and information regarding federal benefit programs such as FEHB, FEGLI, TSP, FEDVIP, and FLTCP. The provided text does not contain details regarding eligibility, submission methods, deadlines, evaluation criteria, contract terms, or budget.
Official SAM.gov notice
- Solicitation number
- N69199HRBCCFY272
- Agency
- Department of Defense
- Buying office
- Dept of the Navy › Navsup FLT LOG CTR Norfolk
- Notice type
- Sources Sought
- Responses due
- Nov 2, 2027, 10:00 AM ET
- Posted on SAM.gov
- Oct 23, 2026
- NAICS
- 561422 · Telemarketing Bureaus and Other Contact Centers
- Product/service code
- R431
- Set-aside
- 8(a) Set-Aside (FAR 19.8)
- Place of performance
- Portsmouth, VA, 23709
- Contracting contact
- Kristen Dunlow
kristen.m.dunlow.civ@us.navy.mil
7712293572
Read the official notice description
This requirement is to provide all contact center personnel and management, and services necessary for the operation of the Department of the Navy (DON) Civilian HRBCC, a dedicated single service contact center (contractor personnel will be dedicated to the taskings within this contract). The contractor will provide the full range of support to current and separated Navy civilian employees and prospective employees. The contractor will provide technical guidance, employee entitlements, advice, and information to employees about the Federal Employee Health Benefits (FEHB), the Federal Employees Group Life Insurance (FEGLI), the Thrift Savings Plan (TSP), the Federal Dental and Vision Insurance Programs (FEDVIP), and the Federal Long Term Care Insurance Program (FLTCP).
Source: SAM.gov contract opportunities data (U.S. federal public data).
Incumbent
No incumbent history found for this requirement. The notice does not cite a current contract, and no earlier award from this buying office matches it.
Market context
Awards in the same category (Telemarketing Bureaus and Other Contact Centers). This is not this requirement's award history.
Recent similar awards: Department of Defense, NAICS 561422, performed in VA
| Vendor and award | Value | Ends |
|---|---|---|
| MAXIMUS FEDERAL SERVICES, INC.FA830725FB089 · JOINT CYBER COMMAND AND CONTROL ENTERPRISE SERVICE CENTER | $13.0M | Jun 29, 2027 |
| LEIDOS, INC.HT001126CE012 · INTRANSITION CONTACT CENTER SUPPORT SERVICES | $3.9M | Sep 14, 2026 |
| CACI, INC. - FEDERALH9821026CE002 · DEFENSE TRAVEL MANAGEMENT OFFICE, TRAVEL ASSISTANCE CENTER | $2.1M | May 31, 2026 |
| STRATEGIC DATA SYSTEMS, INC.N0018921FZ229 · MYNAVY CAREER CENTER LABOR SUPPORT | $3.8M | Feb 9, 2022 |
Top vendors in this category: Department of Defense, NAICS 561422, since Oct 1, 2024
18 contract awards in this NAICS over the period.
- 1. STRATEGIC DATA SYSTEMS, INC.$33.7M
- 2. MAXIMUS FEDERAL SERVICES, INC.$13.0M
- 3. INSPIRITEC INC$10.1M
- 4. LEIDOS, INC.$6.6M
- 5. EDGEWATER FEDERAL SOLUTIONS, INC.$3.1M
Source: USAspending.gov federal award data (U.S. federal public data). A contract is called the incumbent only when the notice or its documents cite it by number.
Verify important details
Document checkConfirm submission instructions and amendments with the issuing agency before responding.
Personalized fit score
Sign up free to see how well this opportunity fits your company — based on your saved profile.
Sign up to see your fit score