Accounts Receivable Debt Collection Management Software

The county is seeking accounts receivable debt collection management software to capture all financial and party information for current and delinquent clients. The agency needs a system that integrates with court and justice case management software, as well as any other systems currently used by the county. This software must allow the agency to restrict user access, expunge cases or names, bookmark cases, view case history, and assign caseloads to individual collectors. The scope of work requires the software to support client notifications via letters, phone calls, text messages, emails, and circulars. The system must enable the agency to create payment plans based on fixed monthly amounts, set payoff periods, or customizable non-fixed amounts. Additionally, the software must apply advance or partial payments, trigger on-demand follow-up communications, allow manual modifications at the user or administrator level, link multiple cases for a single person under one collection plan, and support daily monitoring functions. Bidders must be onshore organizations based in the United States to be eligible for this opportunity. The performance of the work will take place offsite, and bidders can submit their responses digitally via email or online. The agency is looking for proposals to determine the budget, and the resulting contract period will run for four years. All questions regarding this opportunity must be submitted no later than June 11, 2026.