South Africa - Municipal Website Hosting and Maintenance Service

The agency requires a service provider to host, maintain, and secure an interactive, responsive, and accessible municipal website that is compatible with social media. The agency is trying to solve the problem of maintaining a modern, flexible web presence that can easily grow and add new functionalities over time at minimal cost. The scope of work covers web design, graphic design, content management, back-up services, and monthly Google Analytics reporting. The selected provider must assist with the migration and testing of the website prior to launching, ensuring minimal downtime through proper planning. The agency requires technical and help desk support with a maximum turnaround time of twenty-four hours for requests, enquiries, bug fixes, and security incidents. The provider must upload documents within twenty-four hours from Monday to Friday, with faster turnaround times for urgent requests endorsed by the Municipal Manager, and upload municipal events. The agency requires an account manager or liaison officer to provide user support throughout the contract period. The contract period will span three years, and the performance of the work will take place offsite. Eligibility is strictly limited to onshore organizations based in South Africa. The agency is looking for proposals to determine the budget, and bidders must align their submissions with these technical and support requirements.