Ireland - Queue Management System

The Department of Social Protection in Ireland is seeking a vendor to provide a scalable, clean, and simple queue management system that aligns with the agency's brand and styling. The agency needs a solution that is fully accessible to individuals with disabilities, including those with visual, hearing, mobility, literacy, and sensory issues, as well as users who do not speak English as a first language. The system must manage and track the customer journey from check-in to completion, utilizing customizable features to accommodate the specific services available at each individual office. The scope of work covers the full installation, commissioning, implementation, and maintenance of the tendered solution under the direction of the contracting authority. The requested system must include a printer that uses standard till-type paper rolls available from general stationery catalogues, a staff-facing interface at each desk to call the next ticket, and linked digital audio-visual displays to guide customers through service stages. The agency requires the performance of all work to be conducted offsite. Eligibility is restricted to onshore organizations based in Ireland. The agency is looking for budget proposals to define the cost of the project, and the contract period will run for one year. No specific evaluation criteria or key dates are provided in the sourcing details.