Salesforce Implementation Services for Grants, Incentives and Operations Management

The Louisiana-based government authority in Baton Rouge is seeking a vendor to deliver Salesforce implementation services for grants, incentives, and operations management. The agency requires a secure, scalable, and compliant Salesforce-based solution to support program operations, improve reporting and transparency, and establish a foundation for future growth. The system must scale to integrate current and future software-as-a-service and proprietary applications, including Microsoft 365, monday.com, FastLane Next Generation, Outlook, SharePoint, Tableau, Power BI, MuleSoft, and SAP Enterprise Resource Planning. The scope of work covers discovery and requirements analysis, grants and incentives management, contract and document management, and Salesforce artificial intelligence capabilities. The selected vendor must design and document the solution architecture, including data models, security models, integration architecture, and environment strategies, subject to agency approval prior to configuration. Additionally, the project requires configuring Salesforce environments, sandbox and production environments, workflows, approvals, validations, dashboards, reports, and role-based access controls. The agency requires the design and implementation of MuleSoft-based integrations or equivalent Salesforce-approved integrations to support secure, scalable data exchange between Salesforce and external systems, databases, and partners. The vendor must recommend and implement Salesforce AI capabilities, such as Einstein or other cloud-approved AI features, to support prioritization, record insights, predictive analytics, and drafting assistance. The project also demands post-implementation support and maintenance options, including system enhancements, optimization, and backlog management for future improvements. Eligibility is restricted to onshore organizations based in the United States of America. The performance of the work will take place offsite, and bidders must submit their responses digitally via email or online. The agency is looking for proposals to determine the budget, and the resulting contract period will run for three years. Bidders must submit all questions no later than May 24, 2026.