Integrated Community Resource Database and Referral Delivery System

The University of Illinois Hospital and Health Sciences System is seeking an integrated community resource database and referral delivery system. The agency needs to solve the problem of managing internal programs and sending secure, closed-loop referrals to community resources. The platform must integrate directly with the Electronic Health Record and remain accessible via a web platform for staff members who lack Electronic Health Record access. The scope of work requires a platform that is persistently available, with technical support accessible twenty-four hours a day, seven days per week, including live support and an escalation pathway for urgent downtime. The system must allow staff to create favorites for designated resources and list internal programs from the agency database. The platform must also transmit community resource information securely and quickly through SMS text message, email, Epic MyChart message, and print, while providing web-based analytics and reporting portals. Eligible bidders must be onshore organizations based in the United States. The agency will allow the selected vendor to perform all work offsite. Bidders must submit their proposals digitally via email or through the online portal, and the agency is currently looking for proposals to determine the budget. The contract period will span three years.