RFI for Professional Licensing and Registration System Modernization Service

The issuing agency is seeking information to replace, modernize, and enhance its existing professional licensing and registration platform. The agency requires a new system that supports core business needs through a secure, intuitive, and 24/7 public-facing e-commerce portal. This portal must allow applicants, licensees, and the public to manage accounts, submit documentation, process fees, request agency action online, and research public licensee information. The requested scope of work includes integrating robust payment processing capabilities with a dedicated cash receipt and Point of Sale system for online and manual, in-person payments. This payment system must generate appropriate receipts, produce close-out reports, and integrate directly with the main system for accounting purposes. Additionally, the agency wants to utilize artificial intelligence and forward-thinking solutions to improve its daily operations. The desired platform must feature configuration capabilities, low-code environments, or AI-assisted development. These features must enable agency personnel and developers to rapidly build, test, and modify workflows, business rules, and forms without relying exclusively on hard-coded deployments. All work must be performed offsite, and eligibility is restricted to onshore, United States organizations only. The agency is currently looking for proposals to establish budget expectations for this modernization service. Interested parties must submit their responses digitally via email or through the designated online portal.