Unified Communications and Telecommunications System

The agency is seeking a modern Unified Communications (UC) and telecommunications system to support municipal operations. The project aims to establish a secure, scalable, and resilient enterprise platform that supports voice communications, messaging, mobility, collaboration, contact center operations, reporting, and public sector compliance. This solution must accommodate approximately 350 users distributed across multiple facilities. The scope of work covers system design, implementation, integration services, training, and ongoing maintenance and support. The agency is open to cloud-hosted, hybrid cloud and on-premise, or premise-based deployments with SIP services. Specific technical requirements include enterprise VoIP, carrier connectivity, call routing, queues, IVR, voicemail, recording capabilities, desktop and mobile softphone support, and SMS functionality. Bidders must be onshore organizations based in the United States. The performance of all contracted work will take place offsite. The agency has not disclosed a specific budget and is looking for proposals to define the cost. Bidders must submit all questions regarding this opportunity no later than June 13, 2026.