IT Hardware and Support Services

The government authority in Boston, Massachusetts is seeking a vendor to provide IT hardware, peripherals, and end-to-end support services. The agency is trying to solve its ongoing needs for desktop and laptop computers, device provisioning, configuration, and asset management. The scope of work covers planning and forecasting services, including weekly asset health reports for replacement recommendations and monthly inventory status reports. The selected vendor must deliver, install, and set up new devices directly at end-user workstations through white glove services. The agency also requires break-fix support, rapid replacement services, ongoing maintenance, and technical support. Technical support channels must include a dedicated phone line with live answer and a web-based portal for ticket submission and tracking. Only organizations based onshore in the United States are eligible to bid on this opportunity. The performance of the contracted work will take place offsite. The agency has not disclosed a specific budget and is looking for cost proposals from bidders. All questions regarding this procurement must be submitted no later than May 27, 2026.