IT Managed Service

The United States Holocaust Memorial Museum in Washington, DC is seeking an innovative IT managed service provider to support its mission. The agency requires high-quality, customer-oriented technical support for all personnel, including employees, volunteers, and contracting staff. To solve its operational support needs, the agency requires a service delivery model that utilizes an Information Technology Service Management framework or an equivalent standard. The scope of work covers monitoring, incident management, problem management, change management, and IT operations. Specific requirements include infrastructure monitoring and management, cloud and web services, and an IT managed service desk. The selected provider must deliver onsite support, infrastructure and equipment support, and continuous after-hours and weekend support on a twenty-four-hour, seven-day-a-week, year-round basis. Eligible bidders must be onshore organizations based in the United States. While the agency requires onsite support as part of the scope, the general performance of the work will occur offsite. The agency has not disclosed a specific budget and is looking for cost proposals to determine the financial framework. Interested parties must submit all questions regarding this opportunity no later than May 29, 2026. The agency will evaluate proposals based on the bidders' ability to meet the comprehensive technical support and infrastructure management requirements.