Cloud-Based Enterprise Chat and SMS Communications Solution

The issuing agency is seeking a vendor to provide a secure, accessible, and AI-enabled cloud-based enterprise chat and SMS communications Software-as-a-Service solution. The agency needs this platform to provide accurate 24/7 student support, enable proactive and personalized outreach, and reduce administrative workload. The project covers system configuration and deployment, integration with institutional systems, knowledge base configuration, accessibility validation, security compliance documentation, staff training, system testing, and ongoing maintenance and support. Eligible bidders must be onshore organizations based solely in the United States. The agency requires the performance of all work to be conducted offsite. The agency is looking for budget proposals to define the cost of the project, which will span a contract period of three years. Bidders must submit all questions regarding this opportunity no later than June 2, 2026. The agency has not specified further evaluation criteria in the initial request.