Client Service Portal and Intranet Platform

The issuing agency is seeking a vendor to provide a modern, unified platform that supports both an employee intranet and a client service portal extranet. This platform must deliver a personalized, intuitive digital experience for colleagues, employees, and clients while enabling the scalable, secure delivery of content and services. The agency needs to solve the challenge of reaching busy, hybrid employees by enabling targeted, multi-channel communications through existing channels, including Microsoft Teams. The scope of work requires a client service portal experience that provides secure, permissioned client access with the ability to tailor experiences by client or client user groups. The requested platform must safeguard sensitive information through strong access controls and protection against unauthorized access and breaches. Additionally, the agency requires platform-native measurement and reporting to provide timely performance insights and enable continuous improvement. Eligible bidders must be onshore organizations located in Canada. The agency specifies that the performance of the work will take place offsite. Bidders must submit their responses digitally via email or online, and the agency is looking for proposals to determine the budget. All questions regarding this opportunity must be submitted no later than June 8, 2026.