Cloud-Based Enterprise Multichannel Communications and Engagement Platform

The issuing agency, a public higher-education institution, is seeking a cloud-based enterprise multichannel communications and engagement platform. The agency needs this solution to support email, digital campaigns, and audience engagement while complying with public higher-education security, privacy, and accessibility requirements. The platform must support multi-channel communications, campaign orchestration, personalization, analytics, and robust integrations with agency systems. The scope of work requires functional capabilities including multi-channel messaging via email, SMS, push/in-app, and web overlays, as well as campaign orchestration through journey builders, triggers, and scheduling. The platform must also provide personalization and automation, audience management with segmentation and consent tracking, real-time analytics, and template management. Technical requirements mandate a Cloud Software-as-a-Service solution with United States-based hosting and storage, encryption in transit and at rest, and Azure Support with role-based access control. The agency requires all university-owned data, including contact, engagement, campaign analytics, and associated metadata, to be processed strictly within the United States. The platform must support secure data exchange mechanisms, such as API-based integrations and secure file transfer, and provide documented APIs for future integrations. The contract period will span one year, and the performance of the work will take place offsite. Eligibility is restricted to onshore vendors based in the United States. Bidders must submit proposals digitally via email or online, and the agency is currently looking for proposal pricing. The deadline for submitting all questions regarding this opportunity is June 5, 2026.