Cisco Smartnet Licensing, Maintenance and Support Services

The Texas government authority is seeking a vendor to provide Cisco Smartnet licensing, maintenance, and support services. The agency requires this solution to support its enterprise network and collaboration technology infrastructure across the entire organization. This procurement aims to resolve the need for direct access to Cisco technical support, network performance monitoring, and application monitoring and alerting. The scope of work covers integration with existing IT systems and tools, as well as access to the Cisco knowledge base, documentation, and support portals. The selected vendor must also provide access credentials for the support portal and software downloads. The agency is establishing a contract period of three years for these offsite services. Bidders must be onshore organizations based in the United States to be eligible for this opportunity. The agency is requesting proposals to determine the budget and will accept digital submissions via email or online. All questions regarding this procurement must be submitted no later than June 5, 2026.