Telecommunications Access Program Dual-Party Relay Service

The Kansas Department of Administration in Topeka, Kansas is seeking a vendor to provide a telecommunications access program dual-party relay service. The agency needs to ensure continuous, accessible telecommunications relay and speech-to-speech services for the disabled community, service providers, and the general public. This initiative solves the problem of maintaining seamless communication access and administrative oversight for these specialized telecommunications services. The scope of work requires the vendor to analyze monthly history reports from the current telecommunications relay service provider, including billable session minutes, incoming calls offered and answered, total calls, outbound calls, subscriber counts, average speed of answer, service levels, and complaints. The selected vendor must audit the monthly service bills submitted by the provider and assume responsibility for maintaining contact telephone numbers and web addresses. Additionally, the vendor must establish and maintain working relationships with equipment vendors and conduct program outreach to the disabled community, service providers, the general public, and other interested parties. The vendor must provide a handicap-accessible office environment in a public location with sufficient parking to accommodate walk-in traffic. Eligible bidders must perform all work offsite and within the United States. The agency is establishing a contract period of one year. The agency has not disclosed a specific budget and is seeking proposals to determine the cost of these services.