Wayfinding Refresh Services

The issuing agency is seeking wayfinding refresh services to provide integrated professional signage, wayfinding, passenger information, and digital messaging design services. This project supports the A Concourse and C Concourse Wayfinding Refresh projects to improve passenger navigation and information systems. The selected contractor will evaluate existing wayfinding systems, passenger information environments, sign locations, operational constraints, and supporting infrastructure, including accessibility, constructability, and code considerations. The scope of work covers the review of existing architectural, mechanical, structural, and electrical conditions, available documentation, building systems, prior concourse wayfinding projects, and applicable design standards. The agency requires coordination of passenger-facing digital messaging and train platform information environments, ensuring integration with broader terminal and concourse wayfinding systems. The project also demands coordination with architectural, structural, electrical, technology, and life-safety disciplines to integrate signage and wayfinding into the overall project design. The agency requires the facilitation of design charrettes, needs assessments, and coordination meetings with key stakeholders, including Operations, Concessions, Maintenance, Business Technologies, and Planning and Design. The contractor must also provide construction-phase support related to signage and wayfinding systems, which includes reviewing shop drawings, responding to requests for information, and coordinating with fabricators and installers. All performance of the work will take place offsite over a contract term of three years. Eligibility is limited to onshore organizations based in the United States. Bidders must submit their proposals digitally via email or online, and the agency is currently looking for proposal pricing to establish the budget. The agency will hold a pre-bid conference on May 27, 2026. Bidders must submit all questions regarding this opportunity no later than June 3, 2026.