Cloud-Based Commercial Off-the-Shelf Computer Aided Dispatch System

The United States Coast Guard is seeking a cloud-based, commercial off-the-shelf computer aided dispatch system to modernize its incident management and resource coordination. The agency needs to solve the problem of fragmented operational planning, manual routine processes, and limited real-time data integration across deployed teams, cutters, boats, and aircraft. This system will provide the visualization and information necessary to manage incidents from the initial report to conclusion while maintaining transparency on all current and planned missions. The scope of work requires a system that can plan missions, assign resources in advance of operational periods, and integrate tactical communications with voice-to-text transcription. The technical solution must enable machine-to-machine communications with deployed assets via tools like Tactical Awareness Kits and support two-way data transfer for National Incident Management System operations. Additionally, the system must export operational data to cross-domain gateways for higher classification levels, automate routine processes like generating Quick Response Cards, and capture mission data for records management. The agency also requires integration with existing enterprise geographic information systems, 911 public safety answering points, and NextGen 911 capabilities. The platform must feature artificial intelligence to support queries, briefs, and tailored operational reports, alongside customizable user interfaces and automated alerts for operational staff. Eligible bidders must be onshore United States organizations, and the contracted work will be performed entirely offsite. The agency is currently looking for proposals to determine the budget, and specific evaluation criteria and key dates are not detailed in the procurement notice.