Cloud-Based Computer Aided Dispatch System

The agency is seeking a complete, cloud-based Computer Aided Dispatch software system to support public safety dispatch operations and emergency communications. This procurement aims to replace the current system with a modern, reliable, user-friendly, and scalable platform capable of supporting future growth and emerging 911 technologies, including Next Generation 911. The selected vendor will resolve the agency's need for modernized dispatch operations by delivering a secure cloud solution that integrates with existing public safety workflows. The scope of work covers project management and coordination throughout the implementation process, as well as system configuration and setup tailored to 911 Communications' operational workflows. The chosen provider must perform data conversion from the current system, deliver training for dispatch personnel and administrators, and provide ongoing technical support, software maintenance, and system updates. Additionally, the project requires assistance with interfaces, integrations, or connections to related public safety systems, with all work performed offsite. Eligible bidders must be onshore organizations based in the United States. The agency is looking for budget proposals within the submissions, which bidders can submit digitally via email or online. Key procurement dates include a mandatory pre-bid meeting on June 8, 2026, and a deadline for submitting questions on June 12, 2026.