VOIP Services

The Palm Beach County government authority in West Palm Beach, Florida is seeking a vendor to provide a comprehensive Voice over Internet Protocol (VOIP) system. The agency requires a solution composed of three main components, which include a main IP telephone system, a voicemail system, and a call accounting system. The main system must feature automatic route selection, an automated attendant with multi-language support, intercom paging, and a conference bridge capable of supporting up to one hundred parties. The voicemail component requires hardware and software to support up to one hundred mailboxes, direct integration with the main telephone system, and storage for multiple personalized greetings. The agency also requires interactive voice response capabilities, utilizing artificial intelligence, speech recognition, natural language processing, and text-to-speech technology to manage and respond to calls automatically. For the call accounting component, the agency needs a server-based hardware and software package that logs all incoming, outgoing, local, long-distance, and international calls with detailed call metadata. The selected vendor must perform all system installation work onsite in West Palm Beach, Florida. Eligibility is restricted to onshore organizations based in the United States. The contract period will span three years, and the agency is currently open to budget proposals. Bidders must attend a pre-bid conference meeting on June 1, 2026, and may submit their responses digitally via email or online.