RFI for Cloud-Based Paid Family Medical Leave System

The Commonwealth is seeking information regarding configurable, commercial-off-the-shelf or software-as-a-service paid family and medical leave systems. The agency needs a cloud-based solution to support employer registration, contribution calculation, claims adjudication, benefit payments, and appeals processing. This system must integrate with existing Commonwealth systems for identity, wage data, and payments, while also incorporating fraud detection, medical provider integration, and customer service support. The agency is requesting details on the specific cloud providers used, such as AWS, Azure, or Google Cloud, as well as any artificial intelligence components included in the solution. The scope of work covers data analytics, program reporting, and contact center support to manage the program effectively. The agency is also interested in understanding whether the proposed solution is software-as-a-service, commercial-off-the-shelf, configurable, or custom-built. Eligible respondents must be onshore organizations based entirely in the United States. The agency requires the performance of all work to be conducted offsite. The agency is currently looking for budget proposals and cost estimates to understand the financial scope of the system, and no specific key dates or deadlines are provided in the request.