Billing System Replacement Service

The agency is seeking professional consulting and implementation services to replace its legacy utility billing system, including associated business processes and supporting integrations. The project covers the delivery of a comprehensive, modern utility billing solution that supports the agency's current and future operational, financial, and regulatory needs. The selected partner will handle solution design, configuration, implementation, data migration planning and execution, and data validation. The scope of work also requires the design and implementation of data ingestion processes for multiple external data sources with varying formats, structures, and units of measure. The agency requires integration with internal and external systems, including general ledger systems, payment processing platforms, and geographic information systems. Additionally, the provider must support business process alignment, system testing, reporting capabilities, end-user training, go-live execution, and post-implementation support. Bidders must be onshore organizations based in the United States. The agency expects the performance of the work to occur offsite. The agency is looking for budget proposals from bidders, and all questions regarding this opportunity must be submitted no later than June 19, 2026.