Cloud-Based Enterprise Resource Planning System and Implementation Services

The Town is seeking a vendor to provide a cloud-based enterprise resource planning system and implementation services. This new solution will replace the Town's current platform and serve as the centralized hub for finance, human resources, payroll, utility billing, parks and recreation, and financial planning operations. The Town aims to solve the problem of fragmented systems by implementing an integrated solution that supports efficient operations, improves data visibility, and enables a consistent, streamlined experience for internal users and the public. The scope of work covers a general ledger with fund accounting and multi-fund support, accounts payable, accounts receivable, fixed asset management, and a purchasing and procurement workflow. The system must manage the end-to-end budget lifecycle, including requests, drafts, reviews, adoptions, amendments, budget versioning, and real-time budget-to-actual reporting. For human resources and payroll, the platform must handle employee records, onboarding, payroll processing for regular, hourly, and seasonal employees, benefits administration, and time tracking. The requested utility billing functions include customer account management, service order processing, automated billing cycles with meter data integration, consumption monitoring with exception alerts, and disconnect workflows. The system must also feature an integrated point-of-sale supporting multiple departments, including parks and recreation, concessions, golf operations, and other Town revenue-generating functions. Bidders must be onshore organizations based in the United States. The Town requires the performance of the work to be conducted offsite. The Town is looking for proposals to determine the budget for this project. The Town will hold a pre-bid meeting on June 11, 2026.