RFI for 24x7 Continuous Operations Intelligent Shift Scheduler Tool

The issuing agency is seeking information regarding the rapid prototyping and deployment of an automated, intelligent shift scheduling tool to support twenty-four-seven continuous operations. The agency needs to solve the challenge of manual scheduling by implementing an intelligent automation and fair scheduling engine that automatically generates schedules using rule-based logic. This system must utilize algorithmic distribution of shifts to prevent favoritism, ensure fairness and equity, and balance workloads across personnel. The scope of work requires automated rotation policies that rotate personnel through days, swings, and mids shifts based on predefined unit rules to ensure equitable exposure to leadership. The requested platform must enforce mandated rest periods and integrate automated fatigue alerts to warn schedulers and leadership of overwork risks. The agency is requesting a self-service portal for individuals to input availability, request time off, and propose shift swaps for approval, alongside a closed-domain artificial intelligence assistant to provide education on sleep health and fatigue management. The agency specifies that the solution must align with technological environments including Salesforce Public Sector Solutions, ServiceNow Platform Configuration, OutSystems, or Amazon Web Services GovCloud. Only onshore organizations based in the United States of America are eligible to participate in this market research effort. The agency expects the performance of the work to occur offsite and is currently looking for budget proposals to understand the cost of the solution.