Customer Information and customer relationship management modernization system

The issuing agency is seeking a modern, scalable, and secure customer information and customer relationship management modernization system. This platform will serve as the core system of record for customer billing and customer engagement, supporting both current operations and future business needs. The agency requires a solution that addresses these core operational and engagement challenges over a five-year contract period. Eligibility is strictly limited to Canadian organizations. The agency allows the performance of the work to be conducted either onsite or offsite. Bidders must submit their responses digitally via email or through an online portal. The agency is looking for proposals to determine the budget for this project. Bidders must submit all questions regarding this opportunity no later than June 19, 2026. Evaluation criteria and specific submission requirements are detailed in the main request for proposals document, which requires an additional payment to obtain from the contracting authority.