Managed Information Technology Services

A government authority in Pennsylvania is seeking managed information technology services to ensure the stability, security, and efficiency of its systems in place of a Systems Administrator. The agency requires ongoing support, coordination, general management, and operations, as well as the maintenance and troubleshooting of existing systems. The selected provider will work closely with the Township’s IT Administrator and staff to deliver support as needed or instructed. The scope of work covers twenty-four-seven monitoring, maintenance, and support for hardware, software, helpdesk, back-ups, remote access, cloud, email, inventory control, security, and disaster recovery. The agency requires a round-the-clock service desk to resolve incidents and assist end-users via phone and email. Additionally, the project demands continuous remote monitoring, proactive alerting, and remote remediation, including the application of patches and updates for network devices, servers, and endpoints. Eligible bidders must be onshore organizations based in the United States. The performance of all requested work will take place offsite. Bidders must submit their proposals digitally via email or online, and the agency is currently looking for proposals to determine the budget. A mandatory pre-proposal meeting is scheduled for June 11, 2026.