Cisco Smartnet Maintenance Services

The Information Technology Division of a government authority located in Florida is seeking a contractor to provide Cisco SMARTnet maintenance services. The agency needs to secure multiple levels of support, including standard SMARTnet maintenance on an eight-hours-a-day, five-days-a-week, next-business-day basis, and premium SMARTnet maintenance on a twenty-four-hours-a-day, seven-days-a-week, four-hour response basis. The scope also covers Cisco solution services, other SMARTnet maintenance levels as required, and Cisco DNA License renewals. The agency manages these services under the Cisco ID "victims support" and the smart account name "government." The agency requires the contractor to perform all work onsite. Only onshore organizations based in the United States are eligible to compete for this contract. The agency is looking for proposals to determine the budget and will award a contract with a performance period of one year. Interested parties must submit all questions regarding this opportunity no later than June 3, 2026. The agency has not disclosed specific evaluation criteria beyond the stated eligibility and technical requirements.