Cloud-Based Customer Contact Center Solution

The issuing agency is seeking a cloud-based customer contact center solution to support a range of customer service functions. The desired system must integrate helpdesk, call center, data management, and customer relationship management functionalities. All detailed technical, functional, and administrative requirements reside in the attached documents on the electronic tendering system. Eligible bidders must be onshore organizations located in Canada. The agency requires the selected vendor to perform all work offsite. The agency has not disclosed a specific budget and is looking for proposals to determine the cost.