Paratransit Software

The agency is seeking a paratransit software system to manage customer files, generate schedules, and eliminate reliance on manual scheduling. The system must accommodate one hundred vehicles and forty administrative concurrent users while accounting for both directly operated and contracted transportation services. The agency needs to solve the challenge of manual coordination by enabling riders to manage their own trips, request self-service trips, and manually negotiate trips based on current availability. The scope of work requires a secure rider portal where users can fund their accounts and utilize integrated electronic fare collection via mobile or web portals. The software must integrate high-resolution GPS tracking with a sub-one-minute refresh rate to provide accurate, real-time vehicle location data and reporting for all transportation services. The system must support live dispatching, trip tracking with real-time updates to riders via a mobile app, and both standing-order and demand-response trips. Reservation staff must have real-time access to edit client records, and the software must allow for the creation of new client files and the conversion of existing data into a fully functional, sortable, and searchable database. The agency requires GIS and mapping functions that support exporting GIS data to ESRI ArcGIS, Google Earth, and other standard GIS platforms. Eligibility is restricted to onshore organizations based in the United States of America only. The performance of all requested work will take place offsite. The agency has not disclosed a specific budget and is looking for proposals to determine the cost. All questions regarding this opportunity must be submitted no later than June 12, 2026.