Airport Paging and Audio System Support and Maintenance Services

The Horry County Department of Airports in Conway, South Carolina is seeking a vendor to provide comprehensive support and maintenance services for its airport paging and audio system. The agency needs to maintain its public address and mass notification system through preventative maintenance, software lifecycle management, hardware lifecycle management, and technical support. This project aims to prevent system failures, keep software updated, and ensure rapid resolution of any technical incidents. The scope of work covers scheduled system health checks with written reports, including on-site visits in contract years two and four, as well as any extension years. The selected vendor must manage GLOBALCOM software updates, patches, and annual licensing, coordinating with agency IT staff to schedule updates outside of peak operational hours. Additionally, the agency requires remote technical support, emergency on-site dispatch within forty-eight hours when remote resolution fails, four factory training seminar seats for staff, and message library management capabilities. Eligibility is limited to onshore organizations based in the United States. The agency will allow the performance of work to occur both onsite and offsite. Bidders must submit their proposals digitally via email or online, and the agency is currently looking for proposals to establish the budget. The agency has scheduled an optional pre-proposal meeting for June 12, 2026. Bidders must submit all questions regarding this opportunity no later than June 23, 2026. Evaluation criteria will focus on the vendor's ability to meet the defined service level agreements for incident response and deliver the specified preventative maintenance and software management services.