Procurement of Management Information Systems and Related Telecommunication Systems Administration Services

The government authority located in New Jersey is seeking a vendor to provide procurement of management information systems and related telecommunication systems administration services. The agency requires comprehensive technical support and system management to ensure the smooth operation of its information technology infrastructure. The selected vendor will address user support needs, manage system administration, and oversee service delivery through a structured three-tier staffing model. The scope of work covers three distinct roles, starting with help desk technicians who will serve as the first point of contact for user support requests, handle basic troubleshooting, and document interactions. These technicians will also manage escalated tickets, support operating systems, administer user accounts, and resolve complex technical issues involving servers, networking, and cloud services. Systems administrators will lead the technician team, manage day-to-day service desk operations, oversee user onboarding and offboarding, and administer cloud services such as Microsoft 365 or Azure AD. Finally, a managing director will oversee the entire help desk, systems administrators, and project teams, while managing high-severity escalations and maintaining incident response, business continuity, and disaster recovery plans. Bidders must perform all work onsite, and eligibility is restricted to onshore vendors located within the United States. The agency accepts digital proposal submissions via email or online, and bidders must submit any questions regarding the procurement no later than June 08, 2026. The agency is looking for proposals to determine the budget, and the resulting contract will have a duration of one year.