Isilon and Cloudpools Hardware and Software Maintenance Service

The government authority located in Fort Worth, Texas is seeking a vendor to provide manufacturer-supported Dell ProSupport service contracts. These contracts must cover all existing Dell PowerScale and Isilon hardware, chassis components, software licenses, CloudPools capacity modules, and OneFS software features. The agency is trying to secure comprehensive hardware and software maintenance services to ensure the continuous operation and support of its storage infrastructure. The scope of work requires the performance of all maintenance services to be conducted onsite at the agency facility in Fort Worth, Texas. The contract period will span one year, and the agency is looking for proposals to determine the budget for this initiative. Eligible bidders must be onshore organizations based solely in the United States. The agency will host a virtual pre-bid meeting on June 8, 2026, to discuss the project requirements. Bidders must submit all questions regarding this opportunity no later than June 11, 2026. The agency will evaluate proposals based on the submitted bids to select a qualified provider for these support services.