Cloud-Based Transportation Management System

The agency is seeking a vendor to provide a cloud-based Transportation Management System (TMS) along with comprehensive maintenance and support services. The agency needs to solve the problem of ongoing system upkeep by securing troubleshooting, software problem resolution, repair, minor application enhancements, and programming services for reporting needs. This maintenance requires multi-platform support, specifically including support for a .Net Framework Webforms application. The scope of work covers twenty-four hours per day, seven days per week on-call support via telephone and electronic channels to diagnose and repair TMS issues. The vendor must manage and prioritize all diagnosis, resolution, and repair entries through a supported tracking system. Additionally, the vendor must provide all necessary office equipment, telephone access, computer and communications access, and project-specific desktop and suite software to perform these duties offsite. Eligible bidders must be onshore organizations based solely in the United States. The agency is establishing a contract period of three years for these services. The agency is currently looking for proposals to determine the budget, and the source document does not specify key procurement dates.