RFI for GeneXpert PM Support and Service

The Department of Veterans Affairs in Oklahoma City, Oklahoma is seeking information to identify qualified vendors capable of providing manufacturer-authorized preventive maintenance, repair, technical support, software updates, and replacement parts for GeneXpert systems. The agency is conducting this market research to determine the availability of authorized service providers who can ensure the continuous operational readiness and accuracy of their diagnostic equipment. This request for information serves to gather capability statements and budget proposals from interested parties before issuing a formal solicitation. The scope of work requires the selected vendor to perform all maintenance, repairs, and technical support offsite at the vendor's own facility. The agency requires that the servicing provider use only manufacturer-authorized parts and protocols to maintain the integrity of the GeneXpert systems. Eligible respondents must be onshore organizations based entirely within the United States. The agency is currently looking for proposals to establish budget expectations and project feasibility. Interested vendors must submit all questions regarding this request no later than June 16, 2026. The agency will evaluate responses based on the vendor's ability to meet the manufacturer-authorized service requirements and their domestic eligibility status.