Management Information and Related Telecommunication Systems Administration Services

The government authority located in New Jersey is seeking a vendor to provide management information and related telecommunication systems administration services. The agency requires a partner to resolve user support requests, manage technical infrastructure, and maintain system security. This initiative aims to ensure continuous operational efficiency through reliable remote technical support and system administration. The scope of work covers first-point-of-contact user support via phone, email, and ticketing, alongside basic troubleshooting for password resets, account lockouts, workstation connectivity, and standard application errors. The selected vendor must handle escalated tickets, support operating systems, resolve workstation performance issues, and troubleshoot advanced problems involving servers, networking, cloud services, and system integrations. Additional responsibilities include managing service desk tools, performing system monitoring, patching, backups, administering Active Directory and cloud services like Microsoft 365 or Azure AD, and deploying system components. Eligible bidders must be onshore organizations based in the United States. The agency requires all performance of the work to be conducted offsite. Bidders must submit any questions regarding this opportunity no later than June 8, 2026. The agency is looking for proposals to determine the budget for this project.