Customer Operations and Retail Enablement and Integrated Meter to Cash Transformation Software

The issuing agency is seeking a vendor to provide customer operations and retail enablement software, as well as integrated meter to cash transformation software. This procurement aims to modernize the agency's retail operations and streamline its billing and customer management systems. The complete details of the project scope and specific problems to be solved are restricted, as the main request for proposals document is not publicly available on the agency website. Eligibility for this opportunity is strictly limited to onshore vendors located within Canada. The agency requires the selected vendor to perform all project work offsite. Bidders must submit proposals that outline their own budget estimates and pricing structures, as the agency has not disclosed a pre-determined budget.