Employee Assistance Program Services

The Montgomery County government authority in Maryland is seeking a vendor to provide comprehensive Employee Assistance Program (EAP) and Work-Life Services. The agency needs to solve the problem of providing accessible mental health, crisis intervention, and personal support resources to its employees and their family members. The selected provider will deliver centralized intake screening and offer between eight and ten counseling sessions per issue, per person, each year through in-person, virtual, or telephonic methods. The scope of work requires a dedicated, toll-free access number staffed 24 hours a day, seven days a week by live, Master's-level clinicians for counseling and crisis intervention. The provider must also deliver family care services, which include customized referral packets and educational materials for childcare, adoption, elder care, education, pet care, and personal convenience. Additionally, the agency requires a secure online portal for scheduling and assessments, along with customized online guidance resources covering health, law, family, work, money, consumer, and home topics. Administrative and promotional requirements include a one-time program launch mailing to all employees, semi-annual posters and flyers, and ongoing program administration. The contract period will span one year, and all performance of the work must occur offsite within the United States. The agency is looking for proposals to determine the budget, and bidders must submit all questions regarding this opportunity no later than June 12, 2026.