Employee Assistance Program Services

The Capital Metropolitan Transportation Authority in Austin, Texas, is seeking a qualified contractor to provide a comprehensive Employee Assistance Program to support the personal well-being, workplace effectiveness, and overall health of eligible employees. The agency requires these services to be delivered in a confidential, timely, and professional manner in compliance with all applicable federal and state laws, rules, and regulations. Through this program, the agency aims to address employee personal and professional challenges by offering accessible, high-quality support services in accordance with best practices for public-sector programs. The scope of work covers confidential, short-term counseling services delivered by licensed or credentialed professionals through telephonic, virtual, and in-person modalities. The selected contractor must maintain a comprehensive referral network for behavioral health, substance use, financial, legal, and other supportive services, while also providing crisis intervention and critical incident response. Additionally, the agency requires a designated allotment of annual employee training, management consultation services, secure record handling, aggregate utilization reporting, and a designated primary point of contact for contract coordination. Eligibility is strictly limited to onshore organizations based in the United States. The agency is currently looking for proposals to establish the budget for these services, and bidders must submit their responses digitally via email or through the designated online portal. The source document does not specify evaluation criteria or key dates for this procurement.