Ticketing System

The issuing agency is seeking an established event ticketing and point of sale system company with extensive experience in box office, retail, concessions, and customer relationship management operations for performing and visual arts centers. The agency needs a comprehensive system to manage its event ticketing, customer relationship management, and point of sale operations. This system must solve the problem of coordinating multi-channel sales, tracking customer data, and managing access control through a unified, cloud-based platform. The scope of work requires a system encompassing a ticketing or customer relationship management module capable of creating and integrating events for single, multi-day, and season tickets. The platform must track sales by event and purchaser, offer multiple price levels, allow specific seat selection, support upsell items, and enable multi-event transactions across box office, online, and mobile channels. Additionally, the system must provide digital and hard tickets, a cloud-based access control system compatible with wireless networks and scanning devices, and direct email marketing tools with templates, surveys, and database access. Bidders must be established United States organizations to be eligible for this opportunity. The agency expects the selected provider to perform all work offsite. The contract period will span one year, and the agency is currently looking for budget proposals to determine the cost of the project. The evaluation will focus on the vendor's ability to process all payment methods, including cash, debit, and credit cards, and provide automated settlement of funds to designated accounts. Bidders must submit all questions regarding this opportunity no later than June 11, 2026.